Privacy Policy

Who we are

Come See Costa Rica provides travel planning, private transportation, tours, local experiences and related visitor services in Costa Rica. For privacy questions or requests, contact info@comeseecostarica.com.

Information we collect

We may collect information you choose to provide, including your name, email address, telephone/WhatsApp number, preferred contact method, travel dates, number of travelers, destinations, service interests and the contents of messages or requests. If you use our chatbot, conversation content and related technical or visitor information may also be processed. We may also receive limited technical and security information needed to operate and protect the website.

Why we use information

We use personal information to respond to inquiries; prepare or coordinate travel, transportation, tour and itinerary requests; communicate about requested services; provide customer support; operate and secure the website; prevent abuse; maintain necessary business records; and comply with applicable legal obligations.

If you reach checkout for a transfer and do not complete it, we may keep the details of your request and send you one follow-up email, about an hour later, to help you complete it. It is sent only once; you can ignore it or reply to tell us you no longer need the service.

Medical-tourism inquiries

Our initial medical-tourism inquiry channel is intended for travel and coordination questions, not for medical diagnosis or submission of medical records. Please do not send medical records, diagnoses, test results, medication lists or other sensitive health information through the initial website form or chatbot.

Service providers and recipients

We use service providers to operate the website and communications. These currently include Cloudflare for website infrastructure, delivery, security, privacy-focused web analytics, storage of reservation records and sending of service emails; TalkSilo for the website chatbot; FormSubmit for technical processing of website form submissions; Brevo for our newsletter (sign-up, sending and unsubscribe); openrouteservice (HeiGIT) to look up the addresses you type in the transfer calculator and calculate routes; and, with your consent, Google Analytics and Google Ads (see below). Chatbot conversation content may be processed by AI service providers to generate responses. Information may also be disclosed where required by law or necessary to protect rights, security or the service. We do not sell personal information.

International processing

Some service providers may process information in countries outside Costa Rica. Internet services may involve routing or processing across multiple jurisdictions.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for follow-up and service delivery, for legitimate business records, or as required by law. Information that is no longer required should be deleted or anonymized, subject to legal, accounting, dispute or security needs.

Your privacy rights

Subject to applicable law, you may request access to personal information held about you and request correction, updating or deletion where appropriate. You may also withdraw consent where processing depends on consent, without affecting prior lawful processing. Send requests to info@comeseecostarica.com. We may take reasonable steps to verify identity before acting on a request.

Legal bases (visitors from the EU, EEA and UK)

Where the GDPR or UK GDPR applies, we process personal information: to take steps you request before a booking and to provide booked services (contract); to secure the website, prevent abuse and send the single follow-up email for an incomplete checkout (legitimate interests); for optional analytics, advertising and the newsletter (consent, which you can withdraw at any time); and to keep records required by law (legal obligation). You may also object to processing based on legitimate interests, ask us to restrict processing, and receive the information you gave us in a portable format. You can lodge a complaint with your local data-protection authority.

Newsletter and My Trips

If you subscribe to our newsletter, we use your email address only to send it; every email includes an unsubscribe link. If you have a reservation, My Trips shows your reservation records; we keep them as long as needed for the service, support and legitimate business records.

Costa Rica data rights

Costa Rica’s Law No. 8968 recognizes rights including access, rectification and suppression of personal data. Come See Costa Rica maintains an internal procedure to route privacy requests promptly. If you are not satisfied with our answer, you can contact Costa Rica’s data-protection agency, PRODHAB (Agencia de Protección de Datos de los Habitantes).

Cookies and similar technologies

See our Cookies & Similar Technologies Policy for information about website storage, security technologies, analytics and third-party tools.

Security

We use reasonable technical and organizational safeguards appropriate to the nature of the service, including HTTPS/TLS, security headers and infrastructure protections. No Internet transmission or storage method can be guaranteed to be completely secure.

Children

We do not knowingly seek to collect personal information directly from children without appropriate involvement of a parent or legal guardian. If you believe a child has provided personal information improperly, contact us.

Changes

We may update this Privacy Policy when our services, providers, technologies or legal requirements change. The current version will be posted here with its last-updated date.

Contact

Privacy requests and questions: info@comeseecostarica.com.

Optional analytics and personalized advertising

With your separate choices, we use Google Analytics 4 for website and inquiry measurement, and Google Ads for conversion measurement and remarketing of Come See Costa Rica tours and transportation. Google may receive browser or device identifiers, IP address and website interactions and may process them outside Costa Rica. Advertising data is sent only after advertising consent. Form contact information, messages, travel details and payment information are not included in our tracking events. Medical tourism, administrator and customer account pages are excluded; checkout is not used for advertising personalization.

You can reject optional tracking without losing access to our services, and withdraw or change choices through Cookie preferences in the footer. Existing analytics consent is not treated as advertising consent. A Global Privacy Control signal disables advertising. For cookies, storage periods, Google privacy controls and more details, see our Cookie Policy. Privacy requests: info@comeseecostarica.com.