Common Questions Before Your Travel

We coordinate private transportation, private drivers, tours and experiences in Costa Rica, with support before and during your journey.

Airport and hotel transfers, point to point trips, return transfers, a private driver by the hour or day, and selected tours and experiences.

Yes. Choose a future pickup time in our calculator. Same day service depends on vehicle and driver availability, so contact us promptly for urgent departures.

Yes. Enter the airport, destination and pickup date and time. Include your final arrival flight number and exact drop off address.

Yes. Select Hourly driver in our calculator and tell us your itinerary. We will coordinate the vehicle, included service and any additional requirements.

Select your route, date, time, passengers and luggage. Choose your vehicle, complete your trip and contact details, then continue to checkout and select an available payment method. You can book without creating an account.

Check spam and promotions. Use Find my booking with the email entered when booking to request a secure sign in link. If it still does not arrive, contact info@comeseecostarica.com with your booking reference.

Enter your email and open the personal link we send you. It expires in ten minutes and can only be used once. Your first verified sign in creates your customer access. Google sign in is available only when enabled.

We coordinate transportation 24 hours a day, seven days a week. Book your pickup time in advance whenever possible.

We arrange the vehicle and driver for your journey and communicate pickup details. Follow the assigned driver information sent by our team and contact us if anything does not match.

Contact info@comeseecostarica.com from the email used for your booking. We will verify your identity and review your request, including records that may need to be retained for accounting or other applicable obligations.

Yes. Add a return date and pickup time in the calculator. Each leg has its own itinerary and cancellation deadline.

Yes. Smoking is not permitted in our vehicles. Please also avoid vaping inside the vehicle.

Yes. Tell us before booking about your pet, its size and any carrier. We will coordinate a suitable vehicle and confirm arrangements and any applicable charges before your trip.

Tell us the number of children, their ages and the seat required before booking. Our team must confirm suitable seat availability.

Please send the folded dimensions, weight, whether it is powered and whether the traveler can transfer to a vehicle seat. We must confirm a suitable vehicle before accepting the arrangement; accessible equipment is not guaranteed for every vehicle.

Tell us before the trip. Space, vehicle capacity and safety must be confirmed; additional travelers or luggage may require a different vehicle or revised quote.

Provide your final arrival flight number and notify us of any changes. Airport pickup includes up to 60 minutes of waiting after landing. If immigration or baggage takes longer, contact us so we can coordinate with your driver; additional waiting must be agreed with our team.

We will send the assigned driver name and phone number, vehicle type and license plate. For airport pickups, the driver usually waits outside the exit with a sign bearing your name and a company logo shirt.

Your driver will contact you one day before pickup. For bookings made less than 24 hours ahead, we coordinate contact as soon as possible.

Travel times are approximate. Traffic, weather, road conditions and stops can affect arrival. Allow extra time for flights and other fixed appointments.

Ask us before your trip. Sightseeing stops, additional waiting and itinerary changes depend on availability and may have an extra cost. Confirm any additional charge with our team before accepting it.

The currently available methods are Venmo and cash in USD at pickup. Credit cards and crypto are not available at the moment.

No. I have sent my payment records your report. Our authorized team confirms receipt of the funds separately. Your payment remains pending verification until that confirmation is recorded.

Pay the confirmed amount in USD at pickup. You may request an ATM stop if needed. Many ATMs may be unavailable at night, including airport ATMs, so bring sufficient funds for a late arrival.

We respect the price confirmed for your booked itinerary. Any customer requested change or additional service must be quoted and agreed separately. A later tariff review does not change an already confirmed booking.

Contact info@comeseecostarica.com with your booking reference. The transfer calculator states free cancellation up to 24 hours before departure; check the conditions provided with your reservation. Changes are subject to availability and an agreed revised price where applicable.

Use Contact with your reference so our team can assist. My Trips displays your records; it does not automatically cancel a trip or issue a refund.